Web-based Self-Service Debt Collection Makes the News | NetBanker
Jim over at Netbanker picks up on a new theme amongst progressive Banks in the US, for collections.
Web-based Self-Service Debt Collection Makes the News | Netbanker
But last week’s WSJ article by personal finance writer Jane Kim featured a relatively positive spin on how banks are working harder to collect revolving credit debt.
She cited two examples of Web-based self-service applications trying to turn early collection efforts into a non-confrontational, positive, experience including:
- WaMu’s self-service website, <wamucanhelp.com>
- The Virtual Collection Agent powered by Online Resources that is being rolled out by three of the top-10 card issuers. The system was first shown to the public at last year’s Finovate conference (video here)
